mentalport in companies - frequently asked questions

This is a legally prescribed analysis that records psychosocial stress in the workplace with the aim of reducing it and developing preventative measures. It is an important element of the legally required mental health and safety act at work, which employers in the EU are obliged to do.

It contributes to improving mental well-being and helps to recognise risks at an early stage. It is also stipulated in ArbSchG §§4-6 in Germany (89/391 EEC) and is a mandatory measure for identifying mental stress and deriving suitable occupational health and safety measures.

1) Employees receive a link to the survey. You can register here using any email address. This serves to protect the data and also provides a technical link to the mentalport app so that each employee can edit personalised occupational health and safety measures in the app based on the analysis.

2) Employees complete the survey. This is based on the MOLA questionnaire and current scientific findings. The questions are formulated in an easy-to-understand way and are rated from ‘completely agree’ to ‘disagree’.

3) After completing the survey, employees receive a randomly generated code with which they can access the coaching content after downloading the mentalport app and which technically links the survey anonymously to the app account.

4) During the analysis period of a maximum of 4 weeks by mentalport, employees can already work on improving their personal well-being in the self-coaching process via the app. Once the analysis has been completed, this is communicated and the personalised occupational health and safety measures are activated in the app for processing.

Depending on the stressors and psychological strain factors, mentalport provides scientifically based, individualised prevention and intervention approaches for each employee.

The results of the PRA provide indications of necessary changes in the working environment in order to protect and improve the mental health of employees.

The duration of the evaluation depends on the size of the company. We aim for a rapid evaluation so that the results can be viewed quickly and work on the occupational safety measures can begin. As a rule, the analysis phase takes a maximum of 4-6 weeks.

Yes, anonymity is our top priority. See Anonymity and data protection.

The mentalport app is your personal mental health coach and replicates a human coach, plus there are several features that make the app a fully AI-based, anonymous and all-in-one place for mental health suitable for everyday use. Here you will also find your personal health and safety measures if your company has carried out the GBU Psyche via mentalport.

In addition to the health and safety measures, the app offers Journey Coaching, which provides you with long-term support. There is also an instant help area, known as instant coaching, as well as challenges, a journal, quiet rooms, tracking of your mood and heart rate variability and much more.

The mentalport app is freely available in the App & Play Store. You will receive a code at the beginning, which you can enter in the app to unlock the functions booked by the company. For example, you will receive the premium version of the app, which is not freely available.

This depends on your personal needs and the modules you use and will certainly change over time. Some users use the app every day for a few minutes, others only every few days. The app interacts with you on request and, if necessary, proactively. Everyday usability is one of the most important aspects of the app for us.

You can reach our technical support at: support@mentalport.de. You can reach our in-app support via the settings in the app. Contact us directly in the app via the chat and our team will help you as quickly as possible.

Yes, you have the opportunity to take advantage of / book a 1:1 coaching session with our human systemic coaches every month.

Yes, anonymity is our top priority. See Anonymity and data protection.

As an employee, you will receive a link from your company where you can register with any e-mail address. After registering, you can also set up a security question here in case you forget your login details.

You can also restore your account for the mobile app for the smartphone here, for example if you have lost your access data or have a new smartphone. You will not be asked for any data other than your e-mail address. This is used for the technical link and to protect your content data.

As a private individual, you can simply download the mentalport app from the Appstore or Play Store and create an account using your preferred method.

We only collect data relevant to the content and protect your anonymity and privacy by never drawing conclusions about personal data. All data is treated according to the highest data protection standards (GDPR-compliant), additionally encrypted using state-of-the-art technology and anonymised in a way that cannot be traced back.

We are the first provider to maximise technical anonymity: A complex and multi-layered encryption concept ensures full separation between account and personal data. This means that none of the data collected when you use the app can be traced back to you. Nevertheless, we can personalise your app experience securely.

This means that mentalport, and therefore your employer, cannot trace the person behind an account. Nevertheless, we can prevent misuse of accounts with this approach.

Your data is therefore only used to provide you with a personalised experience and to adapt content to your needs. It also helps us to further develop the app and provide new functions that promote your well-being.

Yes, at mentalport the protection of your data is our top priority:

Only the users themselves have access to their data. No data is passed on to the company or other third parties. If you book a personalised coaching session, for example, you can voluntarily decide whether to share your data, such as your real name.

You can also request the deletion of your data at any time. To do this, contact our support team directly via the app or by emailing support@mentalport.de.

mentalport uses the latest encryption technologies and only stores the data required to use the app. Use remains completely anonymous.

No, the data from the app and the coaching sessions cannot be viewed by the employer. The anonymity of users is guaranteed at all times. mentalport is your safe space.

With mentalport, you can strengthen your mental health and well-being in the long term. The app helps you to reduce stress by providing personalised exercises and tools tailored to your needs. It promotes your resilience so that you can deal better with challenges and setbacks, and improves your self-efficacy so that you can achieve your goals more confidently.

In addition, mentalport supports you in becoming more mindful, regulating your emotions and letting go of negative thoughts. At the same time, it helps you to develop an optimistic mindset to look more positively into the future.our app is based on scientifically sound methods such as mindfulness, cognitive behavioural therapy, biofeedback and positive psychology.

For a full overview of the health benefits of mentalport, you can view the full document here: Health Benefits.

The mentalport app works on smartphones and tablets with the following requirements.

If you have any questions about using your device, you can contact our support team at any time. We will be happy to help you!

Yes, mentalport fulfils all legal requirements in accordance with §20 SGB V and the guidelines of the Prevention Guidelines. Our content and methods are scientifically sound and specially designed for the prevention of mental stress. We therefore guarantee you a high-quality, safe and legally compliant prevention programme.

Yes, mentalport has been designed to be accessible to as many people as possible. The app supports screen readers, font sizes are customisable and we use high-contrast designs for people with visual impairments. Subtitles for videos and alternative colour schemes are planned.

If you have special needs or need help, please contact our support team. We are constantly working on making the app even more accessible.

You can find further information in our declaration on accessibility.

mentalport is one of the few digital prevention offers that fulfil all legal requirements according to §20 SGB V. We combine scientific research with modern technology to offer you trustworthy and secure support for your mental health.

No, mentalport is not a medical product and therefore does not replace psychotherapy, but at best complements it. Our focus is on prevention and providing you with tools to recognise and reduce psychological stress at an early stage.

Never use the app as a substitute for therapeutic treatment. If you are undergoing therapeutic treatment, please consult with the person treating you and obtain authorisation to use the app.

The Mentalport app is available to all people who are interested in their mental health and want to alleviate their mental stress.

If you have been diagnosed with a mental illness, please consult with the person treating you in advance. You are then welcome to use the app to improve your well-being.

Mentalport's multi-professional team consists of experienced psychologists, therapists, meditation and mindfulness experts, educators, developers, programmers and designers. Working students and students in their practical semester are also part of the team.

As a company user, the company covers the costs of using the app with a fixed quota of personal coaching units per month. You can book more for yourself privately.

As a private individual, some resources in the Mentalport app are free, while others are chargeable. Prices vary depending on the type of resource and the scope of services.

App usage is currently not yet refundable for private individuals. We will inform you as soon as this has changed.